Customer Service Manager, Highwoods Properties (Raleigh)
Catherine runs the customer service department in Asset Management for our company and was monumental in the rollout of our Building Engines system to all of our divisions, continue to deliver exceptional service to our customers and work on other impactful company initiatives to increase revenue and improve efficiency. External and internal Customers tell me all of the time how amazing she is with a great positive attitude. She does an amazing job with all she can manage and still have a smile on her face. She has improved our services and grows the department with more service offerings such as chat. Highwoods is a great place because of people like Catherine Bradshaw.
Interesting fact about finalist:
I hold a National Championship title in hip-hop dance and have performed on ESPN.
What they love most about their job:
Being able to interact with our large customer base and offer them a variety of ways to have total customer satisfaction in their office space. We spend more time in our offices than we do our homes these days, so offering exceptional service to our customers makes my day.
The piece of work technology do they depend on most:
My iPhone – I’d be lost without it!