Sherbie plays quarterback and manages/directs the “plays” for workorders. Her dedication, attention to detail and efficiency represents management well and ensures that no workorder or issue goes uncorrected. Sherbie also educates the Clients on how Building Engines can further serve them through resource reservations, broadcast messaging, tenant portal for additional information and forms. She is a brand ambassador for not only our management team but for the usefulness of the tools that we employ. Her customer service skills are stellar and she helps to keep us highly ranked in satisfaction by the tenants.
What do you love most about your role?
There are several things that I love about my role; so it’s difficult to choose one. I enjoy providing clients with a welcoming, safe, and secure environment to work. Ensuring that we, as a team meet and exceed the expectations of our clients creates a sense of fulfillment that cannot be explained.
I believe that effective communication with clients; coupled with technology can yield positive results and build lasting professional relationships. Being able to keep clients up-to-date on their service requests, keeping track of reoccurring issues, and the ability to adequately schedule resources allows us the opportunity to address client needs; while improving overall efficiency.
When you do what you love, you’ll enjoy what you do!
What technology do you rely on most in your day to day work?
There’s no one single technology that I rely on, as I use them all. From mobile devices such as laptops and smartphones to more stationary devices such as desktop computers, each form of technology serves its purpose. Building Engines offers a multitude of software platforms that allow me the ability to provide tenants with excellent customer service. As part of my daily duties, I rely on tenant services platforms the most. With it, I can connect with clients, check the status of work orders, generate reports, and schedule loading dock, freight elevator, and rooftop reservations.